CASE STUDUES
Real problems. Specific fixes. Measurable results.
MANUFACTURING
21 hours per week recovered across two manufacturing sites
The brief
A precision engineering company with facilities in the UK and Slovakia. Different production schedules between sites. Inventory decisions made independently. Quality standards drifting. Leadership spending hours each week coordinating what should have been standardised.
What we found
Production planning happened separately at each site with no shared visibility. The UK team would schedule tooling changes without Slovakia knowing. Slovakia would commit to customer deadlines without checking UK capacity. Every coordination decision required three emails and two calls. Quality specifications existed but were interpreted differently between sites.
What we changed
Single shared production planning system with real-time visibility. Weekly 20-minute coordination call replaced the constant email back-and-forth. Unified quality checklist with photos showing exactly what acceptable looks like. One person now owns cross-site coordination instead of it falling between two site managers.
Results
21 hrs/week
Time recovered
47%
Reduction in coordination emails
92%
On-time delivery improvement
£187k
Annual savings identified
HOSPITALITY
12 hours per week recovered across luxury holiday park operations
The brief
A luxury holiday park operator with multiple sites across the UK. Guest check-ins handled differently at each location. Maintenance requests logged but not tracked. Cleaning schedules coordinated manually. Site managers spending hours each day just keeping operations aligned.
What we found
Each site used different systems to log maintenance issues. A blocked drain reported at 9am might not reach the maintenance team until 2pm. Cleaning schedules were planned weekly but adjusted daily via WhatsApp. Guest complaints about one issue would appear three times in three different places. No single person knew what was actually outstanding across all sites.
What we changed
Single maintenance request system with automatic routing to the right person. Cleaning schedules standardised with buffer time built in for same-day turnarounds. Daily 15-minute operations call replaced constant messaging. One operations coordinator now owns cross-site visibility instead of site managers coordinating directly with each other.
Results
12 hrs/week
Time recovered
68%
Faster maintenance response
34%
Reduction in guest complaints
£143k
Annual savings identified
LOGISTICS
Quote turnaround time reduced from 4.2 hours to 47 minutes
The brief
A freight broker managing relationships with over 1,500 carriers. Every quote required checking multiple carrier rates, capacity and reliability. Sales team waiting hours for quotes while customers went elsewhere. No clear process for who checked what or in what order.
What we found
Sales would request a quote. Operations would manually check six carrier systems. If a carrier was unavailable, they’d start again. Reliability data lived in someone’s head. High-value repeat customers got the same slow process as new enquiries. The bottleneck was not the systems but the decision about which carrier to check first.
What we changed
Carriers ranked by reliability and relationship strength for different route types. High-value customers get quotes from pre-approved carrier shortlist. Operations now checks three carriers maximum instead of six-plus. Clear decision tree for who handles what type of quote.
Results
47 minutes
Average quote turnaround time
83%
Quotes sent same day
29%
Increase in quote acceptance rate
£211k
Annual savings identified
CONSTRUCTION
Project delays reduced by 61% across multi-site infrastructure delivery
The brief
An infrastructure contractor managing pipeline and utilities projects across multiple sites. Materials ordered late. Site teams waiting for approvals. Project managers spending more time chasing information than managing projects. Delays compounding across the portfolio.
What we found
Material approvals required three signatures but no clear timeline. Site managers would order materials then discover procurement had already ordered the same thing for a different site. Progress updates happened in weekly meetings but decisions needed daily. No single view of what was actually blocking each project.
What we changed
Material approval process streamlined to one signature with clear 48-hour turnaround. Shared materials tracker so procurement and site teams see the same information. Daily 10-minute stand-up replaced weekly meetings for active projects. Project managers now spend time managing projects instead of chasing people.
Results
61%
Reduction in project delays
53%
Faster material approvals
18 hrs/week
Time recovered per project manager
£274k
Annual savings identified